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Home > REFUNDS & EXCHANGES > RETURN INSTRUCTIONS
RETURN INSTRUCTIONS

Important Notice: Due to COVID-19, we have made changes to keep up with local and state policies/orders to create a safe working environment for our employees. Because of these temporary adjustments we kindly ask for your patience and understanding as our return process may take a few extra days than normal. We are asking for a maximum of 12 business days, from the time of delivery, for your return package to be fully processed. 

If you have any questions please do not hesitate to submit a ticket so our team can assist you as soon as possible! We appreciate your support and wish you well during this time!

 


 

 

Refunds & Exchanges

 

 

Exchange/Refund Policy (Warranty Policy)

  • We gladly accept returns for refunds/exchanges within 45-days from when your order was delivered to you! 
    • If 45 days have gone by from the order delivery date, unfortunately, we can't offer a refund/exchange.
    • If you believe your item is damaged for any reason please submit a ticket through the Customer Portal
    • Please note that your return must be sent back to us within the 45 days, but it does not have to reach us in the 45-day window.
    • We do not cover shipping costs for returns/exchanges at this time.
    • If you return an item, the original shipping cost is not refunded.
  • Return Processing:
    • During normal business waves, please allow our team 2-4 business days for your return to be inspected and processed once it is delivered to our facility.
    • During a launch wave, please allow our team 4-7 business days for your return to be inspected and processed once it is delivered to our facility.
  • For refunds, the returned item(s) cost will automatically be issued to the original method of payment used when placing the order with us.
    • Please note that refunds can take up to 7 business days to process back into your bank account.
  • For exchange requests, we will fulfill it if stock is available and you will receive a confirmation email for the exchange order.
    • Exchange requests can only be made for the same product being returned in either a different color-way or size.
      • If a different item is requested a refund will be issued.
    • If stock is unavailable for your exchange request a refund will be issued.
      • We do not ship returned items back to customers if exchange requests cannot be fulfilled.
  • If your return is denied, then it will be sent back to you within 3-5 business days of you being notified via email.

 

 

Return Standards

  • Items being returned must be in the same condition as when they were delivered to you - 
    • Items must be unwashed and not put through a dryer.
    • Items with excessive wrinkling are subject to denial.
    • Items covered in animal/human hair will not be accepted.
    • Items with strong odors or smell like smoke, cologne, detergent, or have deodorant markings or other stains will not be accepted.
    • We cannot accept any underwear or socks for hygiene reasons.
      • Whether worn or unworn any undergarments are final sale products and cannot be returned (includes both exchanges and refunds).
    • Swimwear can be returned, if the original liner is still attached. If the liner is not attached or removed at all we cannot accept any returns (both refunds and exchanges) for these pieces due to hygiene reasons.
    • Some of our items do not come with tags so please do not be alarmed, however, if tags were attached when you received the item please keep them attached.

 

Sale Policy

  • You have 14 days, from the time your package is delivered to you, to return any items discounted if you no longer wish to keep them.
    • After this time has passed, discounted items are final sale if the item is discounted 30% or higher
      • This includes both returning items for an exchange or returning items for a refund.
    • Items discounted under 30% are not final sale and may be eligible for exchanges/refunds.
    • We do not price match for items that may be discounted at any time.

 

 


RETURN PACKAGE INSTRUCTIONS:

In your package please include a note with your 6 digit order number, first and last name, email, and whether you would prefer an exchange or a refund. If you would like an exchange include on the note which item and size that you are looking to exchange for.

Please note that we cannot exchange products that are higher in value than the one you are returning and if we cannot fulfill your exchange request you will be refunded for the item you return to us! If you have any further questions or concerns please do not hesitate to ask!

 

W and J Linney

Alphalete Athletics Returns

Mansfield

Nottinghamshire

NG18 9JR

 

 

 

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